Refund Policy

Settlement & Refund Timeline: Approved customer refunds or wallet credits are processed back to the original source or platform wallet within 5 to 7 business days.

Cancellation Compensation: If a customer cancels after an operator is dispatched or on site, a tier-based cancellation fee is charged to compensate the fleet owner and operator for mobilization.

Breakdown Guarantee: Machine breakdown time is never billed to the customer, and operators and fleet owners are protected from negative rating impact when breakdown events are promptly logged.

Escrow & Claim Protection: Disputed billing amounts are held in escrow during active claims and released according to verified telemetry, PIN logs, and site supervisor reports.